Thank you for choosing Elixora Perfume Brand. We value your satisfaction and aim to provide you with high-quality products. If you are not entirely satisfied with your purchase, please review our return policy outlined below.

1. Eligibility

To be eligible for a return, the following conditions must be met:

The item must be in its original packaging, unopened, and in the same condition as when you received it.
You must initiate the return within [number of days] days of receiving the product.
Proof of purchase, such as a receipt or order confirmation, is required.
Personalized or custom-made items may not be eligible for return unless they are damaged or defective upon arrival.

2. Return Process

To initiate a return, please follow these steps:

Contact our customer service team at [customer service email] within the specified return window, providing your order number and a brief explanation of the reason for your return.
Our customer service team will guide you through the return process and provide you with a return authorization (RA) number if your return is eligible.
Pack the item securely in its original packaging, including any accessories or documentation that came with it.
Clearly mark the RA number on the outside of the package.
Ship the item to the address provided by our customer service team. You are responsible for the return shipping costs.
Once we receive and inspect the returned item and confirm that it meets our return policy criteria, we will process your refund or replacement.

3. Refunds

We offer refunds in the following ways:

If you paid by credit card or PayPal, your refund will be credited to the original payment method. Please allow [number of days] business days for the refund to appear in your account.
If you paid by another method, we will work with you to issue a refund by an appropriate method.

4. Exchanges

If you received a damaged or defective item and would like to exchange it for the same product, please contact our customer service team. We will assist you with the exchange process.

5. Non-Returnable Items

Certain items are not eligible for return unless they are damaged or defective upon arrival, including personalized or custom-made products. We will clearly indicate if an item is non-returnable in its product description.

6. Restocking Fee

We may apply a restocking fee for returns that do not meet our return policy criteria, are missing parts, or have been opened and used.

7. Contact Us

If you have any questions or concerns about our return policy or need assistance with a return, please contact us at:

Elixora Perfume Brand
Email: +91 99999 99999
Phone: info@Elixora.com

We are here to assist you and ensure your shopping experience with Mfestiva Perfume Brand is a pleasant one.

Changes to this Return Policy

We reserve the right to modify or update our return policy at any time. Any changes will be reflected on this page, and it is your responsibility to review this policy periodically to stay informed about our return procedures and requirements.